Customer Service or Not

Ok, Today I asked my friend Chris about soldering. She sent me a site that had some good information. Well, I read the stuff but still didn't know if what I wanted was actually do-able. So, I emailed then and asked. Then I asked what they had that I could buy if what I wanted to do was workable.

I get this response from a nice woman who tells me, 'Well, I don't know anything about soldering but the person who does know is so-and-so but she's at lunch. Why don't you call her?" Then proceeds to give me the estimated time of Lunch Lady's return. And, if that doesn't work then I can call Customer Service. And..."I hope this helps". Really? HELP? She's kidding, right? How can this possible be of HELP?

If she were my employee she'd be in the unemployment line tomorrow. Maybe I'm missing something but isn't the whole idea of Customer Service to HELP customers? Telling them you don't know and to call when Lunch Lady gets back is NOT remotely helpful. Does this person not know how to forward an email to Lunch Lady so SHE can answer my questions? NOOOO! *I* Have to figure out the time difference and call them. Seeing as I most likely will NOT be calling them, do any of you have the answer?

I was thinking I could get a small soldering iron so I could touch the joins of jump rings. Is this something I can do? I know I can buy soldered closed jumps but... can I do it myself? If so, what do I need? Anyone know? Do you know without calling Lunch Lady?
:D