You know how we all think customer service has disappeared from the planet? Well, it is alive and flourishing at The Clay Store www.theclaystore.com. I emailed Susan and Andy Spinks, the owners of the Clay Store, to say that I have just discovered that my Makins extruder is supposed to actually work without me having to find a body builder to twist it for me. I also told them that I had bought it last year sometime from them and asked it it was too late to exchange it.
This morning I got an email from Andy saying that, even though they couldn't find any record of me buying the extruder from them, they were ending me a new one! Now, how great is THAT? They don't even want me to return the old one. Let me just tell you how imressed I am with these folks. Over the past few years that I have been doing business with them, they have repeatedly gone out of their way to be wonderful.
They find me the cheapest shipping all the time. Even though I will pay what their site charges, invariably I will get a note from Andy on my invoice saying they were able to save some shipping costs and they only charged my card XX amount instead of the full price.
One time I made an order and received it in TWO days! I had these wonderful mental images of Andy high tailing it down the runway after the airplane shouting, "Wait! Take this package!" Many of you might think two days is normal but consider the fact that The Clay Store is in Florida and I am in Hawaii. Even though Andy gets tired of chasing airplanes, I still get my order in just a few days. Hey, Andy! Think about what great shape you are in from airplane chasing! :D
Everything I get is wrapped perfectly and they stand behind anything you buy from them. They have really good prices and the best customer service! And, if you call, they will talk to you as though you were their next door neighbor, not just a customer number.
So, if you need clay and the supplies that go with it, I urge you to give The Clay Store your business. They are the best!
3 comments:
hey Ipo, there is a typo in the link to the clay store. thought you might like to know :D
Thanks, Ipo! Andy caught it right away then I got a couple other messages. Yikes. I will proof better in the future, I pwomise!
Thanks, Ipo! Andy caught it right away then I got a couple other messages. Yikes. I will proof better in the future, I pwomise!
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